SilverSummit Healthplan helps member overcome life barriers


I LOST MY JOB WHEN I GOT PREGNANT. SOME FRIENDS THAT OFFERED TO HELP ME OUT WITH MY RENT, THEY ENDED UP NOT BEING HELPFUL. AND I WAS JUST ABOUT TO LOSE EVERYTHING REALLY, I COUDLN’T REALLY FIGURE OUT WHAT TO DO,
AND HOW. I LOOKED FOR HEALTH THROUGH THE NEVADA HEALTHCARE SERVICES AND THEY CONNECTED ME WITH SILVER SUMMIT, I NEEDED TO GET CHECKUPS, I HADN’T BEEN TO THE DOCTOR. [THERESA]: WE CONTACTED SILVER SUMMIT. THEY HELPED US TO PINPOINT AT LEAST THREE PROVIDERS IN OUR AREA THAT WE COULD CHOOSE. [PATRICE]: BECAUSE I HAD LOST MY JOB IN TEXAS, I WAS ABOUT A MONTH AND A HALF WITHOUT INCOME [KEVIN]: SHE WAS STRUGGLING WITH SOME OF THE ISSUES WITH RELOCATING, NOT KNOWING ANYBODY IN THE AREA. SHE CAME THROUGH OUR BEHAVIORAL HEALTH CASE MANAGEMENT TEAM, AND LOOKING FOR SOME GUIDANCE ON HOW TO ACCESS SERVICES, AND JUST HOW TO NAVIGATE THE HEALTH CARE SYSTEM. SO SHE GOT LINKED WITH ONE OF OUR
CASE MANAGERS, AND AFTER THE CASE MANAGER GOT OUR MEMBER A REFERRAL FOR BEHAVIORAL HEALTH SERVICES, HELPED GET HER MEDICATION IN ORDER, THINGS OF THAT NATURE, THEY CREATED A REFERRAL FOR THIS KIND OF WRAP-A-ROUND SERVICE. [PATRICE]: I HAD SAT DOWN AND I TALKED TO HIM, AND I WAS LIKE LOOK, I DON’T KNOW WHAT TO DO, I’M NOT FROM HERE. [KEVIN]: SHE WAS HAVING A HARD TIME FINDING A JOB, SHE WAS HAVING A HARD TIME JUST KIND OF GETTING ON HER FEET. [PATRICE]: INITIALLY HE WANTED TO HELP ME GET MY RESUME IN ORDER, HE HELPED ME GET A LITTLE BIT MORE INFORMATION ABOUT TRANSPORTATION, THE BUS SYSTEM. [KEVIN]: AFTER WE CREATED A RESUME AND WE DID THE PROOFS, AND SHE LIKED IT, WE SET HER UP WITH A JOB FAIR, AND WITHIN TWO DAYS OF THE JOB FAIR, SHE WAS HIRED, AND THEN A WEEK AFTER THAT SHE HAD GOTTEN A JOB, SO WITHIN THE SPAN OF A MONTH, SHE HAD KIND OF GOTTEN A LOT OF HER ISSUES UNDER CONTROL, AND THEN SHE WAS FULLY EMPLOYED WORKING 35 TO 40 HOURS A WEEK. [THERESA]: WE HAD AN OUTLINE OF THINGS THAT SHE NEEDED TO HAVE HELP WITH, AND EACH OF THOSE THINGS SHE ASKED SILVER SUMMIT AND THEY PROVIDED THOSE
THINGS FOR HER. [KEVIN]: I THINK OVERALL, THAT’S THE GENERAL APPROACH IS TO TREAT THE PERSON AS A WHOLE, AND NOT JUST THE DISEASE. YOU KNOW, WE’RE LOOKING AT A PERSON BASED ON WHAT IS GOING ON WITH THEM, IS IT THEIR HOUSING THAT’S AN ISSUE, IS IT THAT THEY DON’T HAVE ENOUGH CLOTHES ON THEIR BACK, IS IT THE FACT THAT THEY HAVE SOME LEGAL ISSUES, AND WE GOT TO WORK WITH THE LEGAL CENTER, WE DON’T JUST TREAT JUST A SINGLE DISEASE, WE TREAT THE PERSON AS A WHOLE AND THAT’S A GREAT PART ABOUT IT. [PATRICE]: WITH SILVER SUMMIT, I FEEL COMFORTABLE REACHING OUT FOR RESOURCES IF I NEED THEM. [KEVIN]: NOW THAT SHE’S STABLE AGAIN, SHE’S LOOKING TO GO BACK TO SCHOOL, SHE STARTED HER ONLINE CLASSES, SO SHE’S REALLY EXCITED FOR ALL THE THINGS SHE’S GOT IN HER FUTURE, SO WE WERE ABLE TO DO A WHOLE BUNCH. IT WAS NICE TO BE ABLE TO HELP SOMEBODY AND GO THE EXTRA MILE. [PATRICE]: I DIDN’T HAVE A JOB, OR ANYTHING, I DIDN’T KNOW ANYBODY. SILVER SUMMIT WAS THERE TO HELP ME. I WAS ABLE TO GET THREE JOB OFFERS THAT I WAS ABLE TO ACCEPT. SILVER SUMMIT IS THERE TO HELP NO MATTER WHAT.

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