SilverSummit Healthplan helps member find needed care


I HURT MY BACK, AND I DISLOCATED MY SHOULDER, SO NOW I’M IN A LOT OF PAIN. I HAVE DIABETES, HIGH BLOOD PRESSURE, ASTHMA, ARTHRITIS, SOMETIMES I GET DEPRESSED AND STUFF, FROM BEING IN PAIN SO MUCH. I TAKE A LOT OF MEDICATIONS, SOME TO PUT ME TO SLEEP, SOME, YOU KNOW TO HELP WITH THE PAIN, IT SUBSIDES THE PAIN, BUT THE PAIN BE STILL THERE. WITH MY OLD INSURANCE COMPANY YOU HAD TO WAIT FOR LIKE DAYS BECAUSE THEY PUT YOU ON HOLD, SAY THEY ARE GOING TO CALL YOU, BUT THEY NEVER CALL.
MY DAUGHTER COMES, SHE HELPS ME. [LORETTA]: IF I HAVE TO CALL THE OLD INSURANCE COMPANY, I KNEW I WASN’T GOING TO MAKE IT TO WORK TODAY, BECAUSE THEY HAVE YOU ON HOLD FOR SO LONG, AND BY THE TIME THEY DO PICK UP THE PHONE, YOU FORGETTING WHAT YOU ARE CALLING ABOUT. [TONZIA]: I CALLED SILVER SUMMIT, AND I GOT RESULTS. [MONNIE]: I GOT A CHANCE TO MEET TONZIA BENNET, OVER THE TELEPHONE SHE CALLED, SHE WAS HAVING DIFFICULTIES OBTAINING HER PAIN MEDICATION. [TONZIA]: AND I TOLD THE LADY THAT THEY WAS TELLING ME THAT I STILL HAD ISSUES WITH IT. SHE PUT ME ON HOLD AND CALLED THEM. SHE TOLD ME DON’T HANG UP, I GOT YOU HOLD ON. [LORETTA]: I WENT WITH HER TO HER APPOINTMENTS WITH THE OTHER INSURANCE COMPANY, AND IT SEEMED LIKE ALL THEY WANTED TO DO WAS PRESCRIBE MEDICATION, AND SO
SHE WAS UP TO 19 MEDICATIONS. [TONZIA]: I WAS ON 19 MEDICATIONS WHEN I CAME OVER TO SILVER SUMMIT, NOW I’M ON NINE. [MONNIE]: SHE WAS ON 19 MEDICATIONS, BUT TO BE ABLE TO GET HER DOWN TO NINE WAS A MIRACLE. AND THAT’S WHAT THE INTEGRATED PLAN AT SILVER SUMMIT IS ALL ABOUT. INTEGRATION IS WHERE BEHAVIORAL AS WELL AS PHYSICAL HEALTH WILL COME AS ONE. WHEN YOU CALL IN YOU DON’T WANT TO JUST FEEL LIKE YOU ARE TALKING TO A LOT OF PEOPLE, WE’RE JUST AS ONE TEAM, SO IF THERE’S SOMETHING THAT YOU NEED FOR THE BEHAVIORAL SIDE, THAT ONE PERSON WOULD BE YOUR POINT OF CONTACT TO GET YOU ALL THE RESOURCES THAT YOU NEED. IF THERE’S SOMETHING THAT YOU NEED FOR THE PHYSICAL SIDE, THAT PERSON WOULD BE THAT ONE POINT OF CONTACT OR THE FACE THAT YOU’LL GET FAMILIAR WITH HERE AT SILVER SUMMIT. [TONZIA]: SHE’S A CARING AND LOVING PERSON THAT LOVES HER JOB, AND SHE LOVES TAKING CARE OF PEOPLE. [MONNIE]: WE WANT TO REACH EVERY ONE OF OUR MEMBERS, AND HAVE THAT ONE ON ONE CONTACT WITH THEM, SO THAT THEY CAN KNOW THEY ARE
NOT JUST A NUMBER. [TONZIA]: YEAH, SHE HELP ANY WAY THAT YOU CAN, ANYTHING THAT YOU TELL HER, THAT YOU NEED, SHE’S ON IT, JUST LIKE THAT. IT AIN’T NO HOLD ON I’LL CALL YOU BACK WITHIN 24 HOURS, LEAVE ONE MESSAGE, NONE OF THAT, YOU KNOW? SHE JUST, OH MY GOD, THAT’S MY GUARDIAN ANGEL. [MONNIE]: WE HAVE SO MANY PROGRAMS THAT WE HAVE TO OFFER TO THE COMMUNITY, AND WE ARE VERY COMMUNITY BASED COMPANY, WE GO OUT THERE AND WE MEET THE
NEEDS OF THE PEOPLE. I LOVE WORKING FOR SILVER SUMMIT. SILVER SUMMIT’S AN AWESOME COMPANY, YOU KNOW THAT WHEN YOU COME TO WORK THAT BEFORE YOU LEAVE FOR THE DAY, THAT YOU HAVE DONE SOMETHING FOR SOMEONE THAT’S GOING TO MAKE A DIFFERENCE. [TONZIA]: I THINK I MADE THE RIGHT CHOICE, AS TO WHEN MY DAUGHTER CAME TO ME AND ASKED ME, I THINK WE REALLY MADE THE PERFECT CHOICE. [LORETTA]: SWITCHING OVER TO SILVER SUMMIT, YOU WON’T REGRET IT, BECAUSE IT WILL BE A
WHOLE LOT BETTER. [TONZIA]: I’M REALLY HAPPY!
SILVER SUMMIT IS REALLY GOOD FOR ME.

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