News 5 gets refund for customer after puppy is stillborn


BREEDER—IT’S NOT UNCOMMON FOR THEM TO REQUIRE A DEPOSIT— ESPECIALLY IF THE PUPPIES AREN’T BORN YET. ONE COLORADO SPRINGS WOMAN SAYS SHE PAID HUNDREDS OF DOLLARS UP FRONT— BUT NEVER GOT THE DOG SHE WAS PROMISED— OR HER MONEY BACK. SO SHE TURNED TO CHIEF INVESTIGATIVE REPORTER ERIC ROSS FOR HELP. ERIC— WE ALWAYS TELL YOU TO DO YOUR RESEARCH BEFORE YOU OPEN UP YOUR WALLET OR PURSE AND GIVE SOMEONE MONEY… UNFORTUNATELY, IT’S OFTEN A LESSON THAT’S LEARNED TOO LATE. “SIT. GOOD GIRL. GOOD GIRL.” LAURA GUERRA IS A DOG-LOVER! SHE RECENTLY WENT ONLINE IN SEARCH OF AN ENGLISH GOLDEN RETRIEVER….AND FOUND A FACEBOOK PAGE CALLED “FOREVER LABRADORS”. THEY ADVERTISE GOLDEN RETRIEVER AND LABRADOR PUPPIES IN FOUNTAIN. “I ASKED IF MY FAMILY COULD COME MEET HER AND SEE THE DOGS AND SHE SAID HER MOM WAS REALLY SICK AND CAME UP WITH ALL THESE DIFFERENT EXCUSES.” BUT GUERRA DIDN’T THINK ANYTHING OF IT AT THE TIME. AFTER PAYING A $275 DEPOSIT—THE BREEDER SENT GUERRA AN EMAIL ON OCTOBER 24 SAYING SHE DIDN’T “FORESEE THERE BEING MORE THAN A COUPLE PUPS” AND INDICATED SHE “MAY NOT HAVE A PUPPY” AVAILABLE. THEN—ON OCTOBER 31ST—THE BREEDER SENT GUERRA ANOTHER MESSAGE CLAIMING THE PUPPIES WERE STILLBORN. GUERRA SAYS SHE WAS UPSET ABOUT THE SITUATION—AND AFTER HER PARENTS BOUGHT HER ANOTHER DOG—-SHE REQUESTED A REFUND. ” I’M NOT RECEIVING HER PRODUCT OR SERVICE SO I SHOULD GET MY MONEY BACK.” NEWS FIVE OBTAINED A COPY OF THE BREEDERS TERMS AND CONDITIONS—-WHICH STATE THE DEPOSIT IS NON REFUNDABLE—- UNLESS THE PUPPY IS SICK OR DIES. WHEN WE ASKED THE BREEDER ABOUT A REFUND VIA EMAIL—SHE RESPONDED BY SAYING “THIS ALL SEEMS TO BE A BIT UNPROFESSIONAL” AND CLAIMS THAT I’M SOMEHOW ASSOCIATED WITH MISS GUERRA—WHICH I’M NOT. IN THE END—THE BREEDER DID AGREE TO RETURN HER MONEY….AND GUERRA SAYS SHE’S LEARNED A VALUABLE LESSON. I WOULD HAVE FIRST AND FOREMOST NOT JUST ASSUMED THAT BECAUSE SHE HAS A REALLY NICE FACEBOOK PAGE WITH A LOT OF LIKES, I WOULD CHECK FOR REFERENCES.”====WE HAVE CONFIRMED MISS GUERRA DID RECEIVE HER 275 DOLLARS BACK THIS WEEK. MEANWHILE—THE BREEDER SAYS SHE HAS HUNDREDS OF SATISFIED CUSTOMERS AND BELIEVES OUR REQUEST TO RESOLVE A CUSTOMER COMPLAINT IS “EXTORTION”. ALTHOUGH SOME MIGHT ARGUE TAKING MONEY FOR A DOG SOMEONE DIDN’T GET IS THEFT. AS ALWAYS IF YOU HAVE A PROBLEM OR ISSUE YOU’D LIKE US TO LOOK INTO, EMAIL NEWS FIVE INVESTIGATES AT KOAA DOT COM. AN INJURED BALD EAGLE IN

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